Everything you need to know about auto-renewals

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Zego’s insurance products are designed to offer you the same level of freedom and flexibility that you get from your work, whether you’re a courier, food delivery driver or a private hire driver. To make our 30-day policies even more convenient for customers, we designed our auto-renewal feature.

In this quick guide, we’ll share everything you need to know about auto-renewal and answer customers’ top questions.

What are the benefits of auto-renewal?

Auto-renewal is designed to make it simple and convenient to renew your cover with Zego. It provides a seamless experience and ensures that there won’t be any gaps between your policies.

It also saves you time renewing your policy. Instead of us calling you each month, your cover will continue running for as long as you need it.

How can I turn auto-renewal on?

To switch auto-renewal on, just give us a call on 020 3308 9800. Our friendly team will be happy to help, and it won’t take more than a minute or two to set up.

What if the price of my insurance changes between policies?

If the cost of your premium upon renewal is different from the price of your previous policy, we will contact you 7 days before the start of your next policy to check that you agree to the new price.

The price of your insurance can change on renewals. Any number of factors can affect the cost of your premium, including any claims that occur, any new criminal or motoring convictions or any changes to your personal details. In the vast majority of cases, any price change will be small. Just be aware that this can sometimes happen.

We won’t charge you a higher premium without letting you know about the change in price first.

When will you charge me for my next policy?

We will attempt to charge you for your next policy 3 days before your current insurance expires.

What if the payment doesn’t go through?

There’s no need to worry! If we can’t take payment 3 days before your current insurance expires, we’ll send an email to let you know.

We’ll try again 2 days and 1 day before your current policy expires, and we’ll be in touch if these payments are unsuccessful.

If you are not able to pay to renew your policy, then you will no longer be covered when your current policy expires.

What if I need to update my card details?

If you have a scooter or car delivery insurance policy with Zego, you can update your payment details using the Zego app. Simply follow the steps below to change your card details.

Private hire drivers can call us on 020 3308 9800. Our team are available 7 days a week and we’re always happy to assist.

What if I no longer need my insurance?

If you no longer need your cover, you can give our team a call. We’ll make sure that auto-renewal is turned off and you will no longer be covered when your current policy expires.

What if I want to switch auto-renewal off?

If you would prefer for us to call you every month before you renew your cover, just let us know. We’ll switch auto-renewal off on your account, and we’ll be in touch before your policy expires to help you set up the next one.

If you’d like to switch on auto-renewal, or if you have any other questions, please get in touch and we’ll be happy to help.

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© Zego 2019
Zego is a trading name of Extracover Limited, which is authorised and regulated by the Financial Conduct Authority.(FRN: 757871).
ExtraCover Limited is registered in England and Wales, No 10128841. Registered address: Techspace Shoreditch, 25 Luke Street, London, England, EC2A 4DS.