At Zego, we’re always looking for new and innovative ways to provide drivers with the cover that suits their needs. We’ve designed our taxi insurance product to bring about fundamental changes to the taxi insurance market in Ireland.
By combining insurance with technological solutions, we want to create fairer products for taxi drivers in Ireland, which offer protection against fraudulent and inflated claims, at competitive prices.
We want to give our drivers in Ireland as much information about our policies and insights into how we plan to change taxi insurance in Ireland forever. These are the questions we get asked most frequently from drivers.
In the past, other insurance companies have tried and failed to break into the Irish market. Why should drivers feel confident that Zego will fare any differently?
We understand this concern and we know how important it is to be able to trust insurance companies, particularly when they are new to the market.
Unlike other traditional insurers, Zego is a technology-based insurance company. We have already proved how successful a tech-first approach to insurance can be in other markets, particularly in the delivery, private hire and fleet sectors in the UK.
As a technology-first business, we are able to adapt our products to address specific local needs. We understand the problems that the taxi insurance market in Ireland has had in the past, and we’re confident that our solutions will benefit this underserved market.
What’s Zego’s biggest obstacle to getting into the Irish market?
We’ve seen that the taxi insurance market in Ireland has been underserved for a number of years, so we want to provide a better service than taxi drivers have been given before. Whilst we wouldn’t call it an obstacle, we’ve had to learn fast about the market in order to adapt quickly and build products that solve real problems.
Who underwrites a Zego policy?
We partner with Wakam as our underwriter who is Europe’s leading digital insurer, based in France. They provide tailor-made insurance solutions for us via their high-tech platforms.
Do you have an office in Ireland?
We have a registered branch in Ireland and have several staff based in Ireland, including our customer support team who are there to help you 5 days a week.
What’s your relationship with NPHTA/Bolt/Freenow and other work providers?
NPHTA, Bolt and Freenow, amongst others, are trusted partners for Zego. We work with them to provide the best possible taxi insurance to their drivers. They do not act as a broker for Zego, and receive no commission in cases where their members purchase insurance from Zego.
How do Data Protection laws affect Zego’s insurance?
At Zego, we’re always transparent with our customers about how we use their personal data, which includes the types of data we collect and the reasons why we collect it. All of this information can be found in our Privacy Notice, which we’ve tried to make as simple and easy to understand as possible. We always explain this in full to customers, both verbally and in writing before they take out a policy with us.
In addition to this, we are compliant with GDPR obligations and all other applicable data privacy laws. Our team are always happy to answer any questions about personal data and how it is used at Zego.
If a Zego customer is involved in an incident, who should they report it to?
The details of who to contact are listed in a customer's policy documents, but a customer can call us if they have any doubts and we'll point them in the right direction.
How long would it normally take to process a claim and how soon could drivers expect to be back on the road?
The short answer to this question is that the time it takes to process a claim varies, as does how quickly a driver can expect to be back out on the road. Once indemnity has been confirmed, our claims handlers get the vehicle over to a repairer as soon as possible. They will also offer a more specific estimate of the time it will take to resolve each individual case.
From there, high-quality repairs are carried out on all accident-related damage to ensure that the repair is completed to the highest possible standard. However, the time it takes the repairer to complete their work on a particular vehicle differs. It depends on the nature of the damage and the process can take slightly longer if they need to wait for a particular part in order to perform the repair.
Will premiums rise once Zego acquires a bigger share of the market?
Whilst all insurance premiums are subject to change over time, Zego’s aim as a business is not to increase our premiums as we grow in Ireland. We want to provide a better product with fairer prices to make fundamental changes to the way the taxi insurance market operates in Ireland.