We're receiving more calls than normal. Need a quick answer to your question? Check out our FAQs below

Hi there, how can we help?

If you have questions about your cover, you’ll find the answers here.

General FAQs

Pay-as-you-go FAQs

Sense FAQs

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Are you a Zego customer?

Log in to your account to view policy information and update details instantly including your phone number and email address.

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Still not sure? Our team will be happy to help.

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Chat with us online

If you need a hand, our live chat team is here to help. Simply log into your account and tap the chat button.

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We're open for live chat

Monday to Friday: 9am to 4pm

Saturdays: 9am to 12pm

Sundays: Closed

Bank holidays: 10am to 4pm

We're open for calls

Need to speak with someone about your Zego policy? Here are our Customer Support and Renewal team phone line opening times.

Monday to Friday: We're open for calls between 10am and 4pm. Our closing times vary depending on how busy our phone lines are, so please aim to contact us before 4pm to help us handle your query in time.

Weekends: Closed

Bank holidays: Closed

Call us

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Customer support enquiries:
020 3308 9800

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Policy renewal enquiries:
020 3885 9342

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Need to make a claim?

You’ll find all our FAQs and guides about making claims on our Claims page.

View claims process

Email us

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Customer support enquiries:
[email protected]

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General enquiries:
[email protected]

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Media enquiries:
[email protected]

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Claims enquiries:
[email protected]