If you have a delivery policy (car, van or scooter), you can view and download all your documents using the Zego Food Delivery app. It only takes a minute to download, and you’ll have access to everything in just a few taps.

You can also log into My Account to download your documents.

If you have a private hire policy, your insurance documents will be sent to you by email as soon as you take out a policy with us.

You can also access your private hire policy documents using the Zego Sense app. Or you can log into My Account and download them from there.

Find out more about how to access your documents.

You can get your Letter of Enrolment in the Zego Delivery app. Don't worry, it only takes a few seconds. Follow the steps below:

1. Open the Zego Delivery app.
2. Tap the ‘Documents’ option at the bottom of the screen.
3. Select ‘Letter of Enrolment’ from the list shown.

Find out more on how to find your letter of enrolment.

To request proof of your NCD, log in to My Account and start a new chat. From here, select ‘Documents’ followed by ‘NCD Proof’. If you meet the criteria, we’ll send it to you straight away, or you can speak with one of our Live Chat team.

Don’t forget that we’re only able to send your proof of No Claims Discount once you’ve received your renewal quote, or once your policy has expired. If you haven’t received your renewal quote from us yet, please make your request after you’ve received it.

Find out more about your proof of No Claims Discount.

If you need to let us know about changes to your vehicle or registered address, the easiest way is to log in to your account.

Private hire drivers
If you bought your private hire policy after 7th November 2022, you can update your details directly from your account. Simply log in and select “Your Policies”, then “Policy Details’’ and follow the instructions to edit from there.

If you bought your policy before 7th November 2022, you can update your details via Live Chat — simply click the green “Chat” button once you’re logged in.

Delivery drivers
All customers can now update their vehicle details in the Zego Delivery app. Scroll down to the Zego Delivery FAQs to find out more.

If you're a pay-as-you-go delivery customer, you can update your address in the Zego Delivery app. Follow the steps in the Zego Delivery FAQs.

For all other delivery policies, the easiest way to update your address details is via Live Chat. Simply click the green “Chat” button once you’re logged in and tell us what needs changing.

Please note
You won’t be able to update your vehicle details or home address by email. So if you need to make changes, please log in and follow the instructions above.

As soon as you buy your policy with us, you’ll receive an email and SMS with a link to connect your Zego and Uber accounts. From there, it only takes a few minutes to link them together.

Here’s our step-by-step guide to show you how it’s done.

If you already have a credit agreement with Premium Credit, you can make changes to it by visiting My Premium Credit and signing in as an existing customer.

Once you’ve logged in you can:

• Sign and view your credit agreement
• Update your details
• Pay any outstanding amounts
• Manage your profile

We'll email your renewal quote to you before your current policy expires. If your details haven't changed, you can renew your policy in just a few steps directly from your renewal email.

If you have a 7-day or 30-day policy, you can also turn on auto-renewal. That will automatically start your next policy when your current one expires, so you don't need to get in touch with us each time you renew your cover.

Here’s our guide to renewing your policy. Contact us for renewal on +44 (0)20 3885 9342.

We take complaints very seriously. If you need to make a complaint, you can contact us in the following ways:

• Email: You can email your complaint to us at complain[email protected]. We'll respond to your email as soon as we can.
• Live Chat: Log in to My Account and start a new chat.
• Telephone: You can call us on 0808 196 5330 to discuss your complaint over the phone.

Find out more about making a complaint.

Pay-as-you-go food delivery insurance is a more flexible type of hire and reward (H&R) delivery policy. It’s charged by the hour, so you only pay for your insurance when you need it. This can make it a good choice for part-time or occasional delivery drivers.

Pay-as-you-go delivery insurance works alongside your existing Social, Domestic and Pleasure (SD&P) cover. So you’ll need an SD&P policy in place before you buy pay-as-you-go delivery cover with us.

Here’s our full guide to pay-as-you-go food delivery insurance.

With our pay-as-you-go H&R delivery insurance, you only pay for your cover when you’re working.

Here’s how it works:

1. Starting your shift
As soon as you accept a job with any of our delivery partners (like JustEat or Deliveroo), your cover will start and you’ll be charged for 1 hour, the minimum charge.

2. When you’re working
One hour after you accept your first job, we’ll check to see if you’re still making deliveries. If you’re still delivering, we’ll start charging you by the minute until you’ve finished your shift.

3. If you’re no longer delivering
We’ll pause your cover automatically, ending your current pay-as-you-go insurance session. The Zego Flex app will deduct the cost from your balance.

Find out more about how pay-as-you-go delivery insurance works.

As a Zego Delivery customer, it’s important that your Zego policy is correctly linked with every provider you work with. It keeps your account active, validates your insurance policy with us and makes sure that all your shifts are logged in the Zego Delivery app.

Checking which providers you’re linked with and confirming that you’re linked correctly in the Zego Delivery app is easy.

Simply follow the steps in this article to double-check.

If you have a work provider account that isn’t linked properly, you’ll need to remove it, and then re-link it again in the Zego Delivery app.

Here’s how to re-link your policy with a work provider.

Please note: If you’re linked with a work provider, but you don’t work a shift with them for 30 days or more, they’ll be removed from your Zego policy. To work another shift, you’ll need to link with them again and download a new copy of your Letter of Enrolment.

First, make sure you have the latest version of the app installed on your phone.

1. Open the Zego Delivery app.
2. Tap the ‘Cover’ option at the bottom of the screen and select your Pay-As-You-Go policy.
3. Scroll to ‘Address details’ on this page and tap ‘Update address’.
4. Enter your postcode and select your address (you can use your postcode to automatically find your address, or enter it manually).
5. Once you’ve entered your new address details, tap ‘Continue’.
6. On the next page, you’ll see your new insurance price by the minute.
7. Once you’re happy, tap ‘Continue’ and your address will be updated.

Watch our short video on how to change your address in the Zego Delivery app.

*If you have more than one policy with us, you’ll need to speak with our Customer Support team to make changes to your address.

First, make sure you have the latest version of the app installed on your phone.

Here’s how to change your vehicle details in the Zego Delivery app for pay-as-you-go policies

1. Open the Zego Delivery app.
2. Tap the ‘Cover’ option at the bottom of the screen.
3. Scroll to ‘Vehicle details’ on this page and tap ‘Update vehicle’.
4. Enter your new car registration number and tap ‘Continue’.
5. Tap ‘Update vehicle’ to enter your new vehicle details (e.g no. of seats, engine size and value). Please note, if the ‘Update vehicle’ button is grey then we have all the information we need and you can move on to the next step.
6. Review the information on the page to make sure it’s up to date and tap ‘Continue’.
7. Enter the amount of no claims discount (NCD) years you have and tap ‘Continue’.
8. Select either ‘I do’ or ‘Someone else’ when answering “Who owns the vehicle?”. Please note, if the vehicle belongs to someone else, you’ll need to provide your relationship to that person and tap ‘Continue’.
9. Enter the date the vehicle was purchased (DD/MM/YYYY) and tap ‘Continue’.
10. Review the updated information and tap ‘Continue’.
11. On the next page, you’ll see your new insurance price by the minute.
12. Once you’re happy, tap ‘Accept’ and your vehicle details will be successfully updated.

Watch our how-to video on how to update your vehicle details for a Flex policy in the Zego Delivery app.

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*These instructions are for customers who bought their policy through our app.

Here’s how to change your vehicle details in the Zego Delivery app for 30 Day & Annual Fixed Car policies paid upfront

1. Open the Zego Delivery app.
2. Tap the ‘Cover’ option at the bottom of the screen.
3. Select the policy you’d like to make changes to e.g. Car Delivery (SD&P and H&R FC)
4. Scroll to ‘Vehicle details’ on this page and tap ‘Update vehicle’.
5. Enter your new car registration number and tap ‘Continue’.
6. Tap ‘Update vehicle’ to enter any missing details (e.g. no. of seats, engine size and value).
7. Review the information on the page to make sure it’s up to date and tap ‘Continue’.
8. Enter the amount of no claims discount (NCD) years you have and tap ‘Continue’.
9. Select ‘I do’ or ‘Someone else’ when answering “Who owns the vehicle?”. Please note, if the vehicle belongs to someone else, you’ll need to provide your relationship to that person and tap ‘Continue’.
10. Choose an option for where you leave your vehicle overnight from the list on the screen e.g. a ‘Locked Building’ and tap ‘Continue’.
11. Enter the date the vehicle was purchased (DD/MM/YYYY) and tap ‘Continue’.
12. Enter how many total miles you expect to drive in a year and how many personal miles you expect to drive per year and tap ‘Continue’.
13. Review the updated information tap ‘Edit vehicle’ to make any additional changes and/or ‘Continue’ when you’re happy.
14. On the next page, you’ll see your original and new monthly or annual insurance price.

Please note: any reductions in premium price will be refunded onto the same card you made your most recent payment with. If there is a premium increase, you’ll be charged a one-off payment.

You’ll be charged using the same card you made your initial payment with, unless you change your default card before changing your vehicle details. 

Once you’re happy, tap ‘Pay & Continue’ and your vehicle details will be successfully updated.

Watch our how-to video on how to update your vehicle details in the Zego Delivery app for Fixed Car policies.

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Here’s how to change your vehicle details in the Zego Delivery app for Annual policies paid in instalments

1. Open the Zego Delivery app.
2. Tap the ‘Cover’ option at the bottom of the screen.
3. Select the policy you’d like to make changes to e.g. Annual Fully Comprehensive SD&P + H&R
4. Scroll to ‘Vehicle details’ on this page and tap ‘Update vehicle’.
5. Enter your new car registration number and tap ‘Continue’.
6. Tap ‘Update vehicle’ to enter any missing details (e.g. no. of seats, engine size and value).
7. Review the information on the page to make sure it’s up to date and tap ‘Continue’.
8. Enter the amount of no claims discount (NCD) years you have and tap ‘Continue’.
9. Select ‘I do’ or ‘Someone else’ when answering “Who owns the vehicle?”. Please note, if the vehicle belongs to someone else, you’ll need to provide your relationship to that person and tap ‘Continue’.
10. Choose an option for where you leave your vehicle overnight from the list on the screen e.g. a ‘Locked Building’ and tap ‘Continue’.
11. Enter the date the vehicle was purchased (DD/MM/YYYY) and tap ‘Continue’.
12. Enter how many total miles you expect to drive in a year and how many personal miles you expect to drive per year and tap ‘Continue’.
13. Review the updated information tap ‘Edit vehicle’ to make any additional changes and/or ‘Check my new price’ when you’re happy.
14. On the next page, you’ll see your new annual insurance price. Depending on your new vehicle, you’ll be prompted with the following steps:

Payment increase: you’ll be shown your remaining balance to pay. This remaining balance will be deducted equally from your outstanding monthly insurance payment. Tap ‘Continue’ once you’re happy.

*If you’ve already settled your monthly payments and your premium has increased, you’ll need to make a one-off payment to cover your insurance for the remaining time of your policy agreement. When prompted you’ll need to accept the Zego terms of business tick box and tap ‘Pay & continue’ to proceed.

Payment decrease: you’ll be shown the amount we owe you. The remaining balance will be deducted from your outstanding balance. That means your new monthly payments will be adjusted. Tap ‘Refund & Continue’ once you’re happy.

*If you’ve already settled your monthly payments and your premium has decreased, we’ll refund you a one-off payment to the most recent card you made payment with.

No change: when there is no change or refund applicable, all you need to do is tap ‘Continue’.

Watch our how-to video on how to update your vehicle details in the Zego Delivery app for Fixed policies paid in instalments.

First, make sure you have the latest version of the app installed on your phone.

1. Open the Zego Delivery app.
2. Tap the ‘You’ option at the bottom of the screen.
3. Select ‘Personal details’ from the list on the screen.
4. Scroll to the bottom of the page and tap ‘Update personal details’.
5. Enter your new email address and/or phone number, then tap ‘Update’.
6. You’ll get an email from us to verify the details you’ve entered. Follow the instructions in this email to finish updating your personal details.

Watch our how-to video on how to update your personal details in the Zego Delivery app.

*If you have more than one policy with us, you’ll need to speak with our Customer Support team to make changes to your vehicle details.

You can get your Letter of Enrolment in the Zego Delivery app. Don't worry, it only takes a few seconds. Follow the steps below:

1. Open the Zego Delivery app.
2. Tap the ‘Documents’ option at the bottom of the screen.
3. Select ‘Letter of Enrolment’ from the list shown.

Find out more on how to find your letter of enrolment.

If you have a pay-as-you-go delivery policy with us, you can manage your payments using the Zego Delivery app.

Check out our guide to managing your payments to learn more.

To help us check whether you’ve been overcharged for a shift, we’ll need to see proof of the shift where the incorrect charges took place.

You can get this from your work provider by requesting an invoice from them which shows:

• The exact time and date you were overcharged, and
• Your work provider account details
  

Once you've received this from your work provider, please email it to us at [email protected]. We'll review the information and, if an error has occurred, we’ll issue a refund.

You can find out more here.

Yes, you can. When we disable customer accounts, this usually means we couldn’t top up your account using the default payment card saved in the Zego Delivery app. All you need to do is update your payment card and top up to get insured again. Here’s how to do it:

First, make sure you have the latest version of the app installed.

1. Open the Zego Delivery app.
2. Tap the ‘Payments’ option at the bottom of the screen.
3. Tap on ‘Your cards’.
4. Add the long card number, expiry date and CVC of your new card and then tap ‘Add card’.
5. The new card will be listed under the cards on your account.
6. Make this new card your default by tapping the “···” on the right-hand side of the card.
7. Select ‘Make default’ from the pop-up.
8. Head back to the ‘Payment’ screen and top up your account to complete the process.
9. After you’ve topped up, you’ll see a green pop-up confirming your policy is now re-enabled.

Watch our short video on how to re-enable your Flex policy in the Zego Delivery app.

**If your account is still disabled, after following the steps above, you’ll need to speak with our Customer Support team as this may be due to a failed SD&P (Social, Domestic and Pleasure) insurance check.

First, make sure you have the latest version of the app installed on your phone.

Here’s how to cancel your Flex policy in the Zego Delivery app

1. Open the Zego Delivery app.
2. Tap the ‘Cover’ option at the bottom of the screen.
3. Select the Flex policy you want to cancel.
4. Scroll to the bottom of the page and tap ‘Cancel your policy’.
5. Read the information carefully, select a reason for cancellation, then proceed by tapping ‘Yes’.
6. If you have an outstanding balance, and your Flex policy is still active, you’ll be asked to pay this before we can process your cancellation. If you still have money in your Flex account, your refund will be sent to the same card you made payment with.
7. Your cancellation will be completed after you confirm your refund or settle your outstanding balance.

Watch our how-to video on how to cancel your pay-as-you-go policy in the Zego Delivery app.

*Please note: you’ll receive a full refund of the card payments made. This does not include any promotional credit or goodwill provided by us. 

**If your Flex policy has been disabled and the balance is below £0, you’ll need to speak to our Customer Support team to cancel.

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Here’s how to cancel your 30 Day or Annual policy in the Zego Delivery app

These instructions are for customers who bought their policy through our app.

1. Open the Zego Delivery app.
2. Tap the ‘Cover’ option at the bottom of the screen.
3. Select the policy you want to cancel, for example, ‘Annual Combo (Third Party Only)’.
4. Scroll to the bottom of the page and tap ‘Cancel your policy’.
5. Select a reason for cancellation, then proceed by tapping ‘Continue’.
6. Read the information carefully, once you’re happy select ‘I understand’ and then tap ‘Continue’.
7. On the next page, you’ll be shown your ‘Cancellation quote’. Here you’ll see your original premium, premium paid to date, used premium and refund amount.
8. Your refund will be sent to the same card you made your insurance payment with. This does not include any promotional credit or goodwill provided by us.
9. Your cancellation will be completed after you confirm your refund and tap ‘Complete Cancellation’.

Please note, 30 Day customers that cancel their policy with us, won’t receive a refund. Annual customers who pay for their insurance in instalments (PCL), may be prompted to pay an outstanding balance.

Watch our how-to video on how to cancel your policy in the Zego Delivery app.

First, open the app store on your phone and search for ‘Zego Sense’. Once you’ve downloaded the app, open it up and enter your email address to request a login link. That’ll log you into the app, and we’ll automatically link it to your Zego policy.

So that Sense can work properly, you’ll need to turn on a few permissions. This guide shows you how.

The Sense app uses data from your smartphone’s inbuilt sensors to monitor how safely you drive. We track things like your acceleration, cornering and braking over a period of time to create a driver score for you.

The better you drive, the higher your score will be. And that means lower insurance costs for you.

Because we track your data over long periods, it won’t impact your score if you accidentally take a sharp corner or brake heavily every now and then.

Find out more about how we calculate your driver score.

Because the Sense app monitors how you drive, the best way to keep a good score is to practice safe, careful driving. Here are a few tips:

1. Accelerate safely
Go easy on the pedal and accelerate at a gentle pace. It’s safer, it uses less fuel and it’s more comfortable for you, your passengers and those around you.

2. Corner carefully
Ease off the accelerator or gently tap the brake to reduce your speed as you approach a bend. It’ll make it easier to control your vehicle and reduce the risk of skidding or a collision.

3. Brake gently
When braking in normal traffic, use soft pressure to control your speed. Harsh braking can increase the chance of skidding or losing control of your vehicle, especially in bad weather. So only use the brakes for a hard stop in an emergency.

Read more tips for improving your driver score.

Sense uses your smartphone’s background app refresh functionality. So you can rest assured we’ll never miss a trip and you’ll never need the app open when you’re working.

Sense works by offering better drivers cheaper monthly premiums. Good drivers can expect up to 17% off their monthly cover — on top of the 15% you get just for taking out a Sense policy.

The Sense app uses location and motion data from your phone’s inbuilt sensors. It picks up on the frequency of factors like harsh braking, aggressive acceleration and sharp cornering, and uses this data to create your driver score on a rolling basis.

Not at all. Sense is an app that you install on your smartphone.

Simply sign up to a Sense policy, download the Sense app and start driving.

Our app works by sensing your driving behaviours over time. So over the full length of your policy, it builds a clear understanding of how safely you drive. It takes time to build this understanding, so we don’t punish you if you accidentally take a sharp corner or have to brake harshly on a rare occasion.

No. We know you need your phone for work, so we’ve designed the Zego Sense App to work in the background and use less of your phone’s battery power.

Zego sense is available for everyone to download. Using the app and demonstrating a good driving could lead to you paying less for your insurance.

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