We’ll be closed on Wednesday 22 March. Thanks for your patience.

Hi there, how can we help?

If you have questions about your cover, you’ll find the answers here.

General FAQs

Pay-as-you-go FAQs

Sense FAQs

Still not sure? Our team will be happy to help!

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Access Live Chat via your account

If you have a complex query, our customer support team are here to help. Just log into your account and tap the green "Help" button at the bottom of the screen.

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Our opening hours

Monday to Friday
We’re open for Live Chat from 9am and phone calls from 10am. Closing times vary depending on how busy our lines are, so please aim to contact us before 4pm to help us handle your query in time.

Our phone lines are closed, but you can talk to us on Live Chat between 9am and 12:00pm.

We’re closed on Sundays.

We’ll be closed on Wednesday 22 March

On Wednesday 22 March, our team will be working on an improved, more efficient service for our customers. We know we can do things better, and this time together will allow us to come up with solutions that work for everyone.

During that day, our live chat service and telephone lines will be closed, but we’ll be back to normal on Thursday 23rd March. We really appreciate your patience.

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Need to make a claim?

You’ll find all our FAQs and guides about making claims on our Claims page.

View claims process
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Are you a Zego customer?

Log in to your account to view policy information and update details instantly including your phone number and email address.

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Email us

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Customer service enquiries:
[email protected]

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General enquiries:
[email protected]

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Media enquiries:
[email protected]

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Claims enquiries:
[email protected]