We’ve added new features to the Zego Delivery app. Now, you can make changes to your policy with just a few taps.
Hi there, how can we help?
If you have questions about your cover, you’ll find the answers here.
General FAQs
You can also log into My Account to download your documents.
If you have a private hire policy, your insurance documents will be sent to you by email as soon as you take out a policy with us.
You can also access your private hire policy documents using the Zego Sense app. Or you can log into My Account and download them from there.
Find out more about how to access your documents.
- Open the Zego Delivery app.
- Tap the ‘Documents’ option at the bottom of the screen.
- Select ‘Letter of Enrolment’ from the list shown.
Find out more on how to find your letter of enrolment.
Don’t forget that we’re only able to send your proof of No Claims Discount once you’ve received your renewal quote, or once your policy has expired. If you haven’t received your renewal quote from us yet, please make your request after you’ve received it.
Find out more about your proof of No Claims Discount.
Private hire drivers
If you bought your private hire policy after 7th November 2022, you can update your details directly from your account. Simply log in and select “Your Policies”, then “Policy Details’’ and follow the instructions to edit from there.
If you bought your policy before 7th November 2022, you can update your details via Live Chat — simply click the green “Chat” button once you’re logged in.
Delivery drivers
All customers can now update their vehicle details in the Zego Delivery app. Scroll down to the Zego Delivery FAQs to find out more.
If you're a pay-as-you-go delivery customer, you can update your address in the Zego Delivery app. Follow the steps in the Zego Delivery FAQs.
For all other delivery policies, the easiest way to update your address details is via Live Chat. Simply click the green “Chat” button once you’re logged in and tell us what needs changing.
Please note
You won’t be able to update your vehicle details or home address by email. So if you need to make changes, please log in and follow the instructions above.
Here’s our step-by-step guide to show you how it’s done.
Once you’ve logged in you can:
- Sign and view your credit agreement
- Update your details
- Pay any outstanding amounts
- Manage your profile
If you have a car, scooter or van delivery policy, there are a few different ways you can renew:
- Your renewal email: Simply follow the steps in the email we send you to set up your new policy.
- Zego Delivery app: This is the fastest way to renew. Just open the app, tap ‘Cover’ at the bottom of the screen and select the policy that’s ready to renew. Then, under the ‘Policy details’ section, tap ‘Renew policy’.
Visit our step-by-step guides for more information:
- How to renew your 30-day or annual insurance in the app (for policies paid upfront)
- How to renew your annual insurance in the app (for policies paid in instalments)
For private hire policies
We'll email your renewal quote to you before your current policy expires. If your details haven't changed, you can renew your policy in just a few steps using the link in your renewal email.
If you have a 30-day policy, you can also turn on auto-renewal. That will automatically start your next policy when your current one expires, so you don't need to get in touch with us each time you renew your cover.
Find out more in our guide to renewing your policy.
- Email: You can email your complaint to us at [email protected]. We'll respond to your email as soon as we can.
- Live Chat: Log in to My Account and start a new chat.
- Telephone: You can call us on 0808 196 5330 to discuss your complaint over the phone.
Find out more about making a complaint.
Zego Delivery FAQs
Pay-as-you-go delivery insurance works alongside your existing Social, Domestic and Pleasure (SD&P) cover. So you’ll need an SD&P policy in place before you buy pay-as-you-go delivery cover with us.
Here’s our full guide to pay-as-you-go food delivery insurance.
Here’s how it works:
1. Starting your shift
As soon as you accept a job with any of our delivery partners (like JustEat or Deliveroo), your cover will start and you’ll be charged for 1 hour, the minimum charge.
2. When you’re working
One hour after you accept your first job, we’ll check to see if you’re still making deliveries. If you’re still delivering, we’ll start charging you by the minute until you’ve finished your shift.
3. If you’re no longer delivering
We’ll pause your cover automatically, ending your current pay-as-you-go insurance session. The Zego Flex app will deduct the cost from your balance.
Find out more about how pay-as-you-go delivery insurance works.
Checking which providers you’re linked with and confirming that you’re linked correctly in the Zego Delivery app is easy.
Simply follow the steps in this article to double-check.
Here’s how to re-link your policy with a work provider.
Please note: If you’re linked with a work provider, but you don’t work a shift with them for 30 days or more, they’ll be removed from your Zego account. To work another shift, you’ll need to link with them again and download a new copy of your Letter of Enrolment.
Here’s how to change your address in the Zego Delivery app for pay-as-you-go (Flex) accounts
1. Open the Zego Delivery app.
2. Tap ‘You’ at the bottom of the screen, then select your pay-as-you-go account.
3. Scroll to ‘Address details’ on this page and tap ‘Update address’.
4. Enter your postcode and select your address (you can use your postcode to automatically find your address, or enter it manually).
5. Once you’ve entered your new address details, tap ‘Continue’.
6. On the next page, you’ll see your new insurance price by the minute.
7. Once you’re happy, tap ‘Continue’ and your address will be updated.
Watch our short video on how to change your address in the Zego Delivery app.
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Here’s how to change your address in the Zego Delivery app for 30 Day & Annual fixed policies paid upfront
1. Open the Zego Delivery app.
2. Tap the ‘You’ option at the bottom of the screen.
3. Scroll to the ‘Address’ section and then tap ‘Update address’.
4. Enter your postcode and select your address (you can use your postcode to automatically find your address, or enter it manually).
5. Once you’ve entered your new address details, tap ‘Continue’.
6. On the next page, you’ll see your new monthly or annual insurance price.
Please note: any reductions in premium price will be refunded onto the same card you made your most recent payment with.
If there is a premium increase, you’ll be charged a one-off payment. You can use the same card you made your initial payment with, or add a new card.
7. Once you’re happy, tap ‘Pay & Continue’ and your vehicle details will be successfully updated.
Watch our how-to video on how to update your address details in the Zego Delivery app.
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Here's how to change your address in the Zego Delivery app for Annual policies paid in instalments
1. Open the Zego Delivery app.
2. Tap ‘You’ at the bottom of the screen.
3. Select the annual policy you would like to change.
4. Scroll to ‘Address details’ on this page and tap ‘Update address’.
5. Enter your postcode and select your address (you can use your postcode to automatically find your address, or enter it manually).
6. Once you’ve entered your new address details, tap ‘Continue’.
7. On the next page, you’ll see your new annual insurance price. Depending on your new vehicle, you’ll be prompted with the following steps:
Payment increase:
You’ll be shown your remaining balance to pay and prompted to tap ‘Continue to payment options’. This remaining balance can be settled as one single payment or deducted equally from your outstanding monthly insurance payments. Tap ‘Pay & continue’ once you’re happy.
*If you’ve already settled your monthly payments and your premium has increased, you’ll need to make a one-off payment to cover your insurance for the remaining time of your policy agreement. When prompted you’ll need to accept the Zego terms of business tick box and tap ‘Pay & continue’ to proceed.
Payment decrease:
You’ll be shown the amount we owe you. The remaining balance will be deducted from your outstanding monthly insurance payments. That means your new monthly payments will be adjusted. Tap ‘Pay & Continue’ once you’re happy.
*If you’ve already settled your monthly payments and your premium has decreased, we’ll refund you a one-off payment to the most recent card you made payment with.
No change:
When there is no change or refund applicable, all you need to do is tap ‘Continue’.
Watch our how-to video on how to update your address details in the Zego Delivery app.
*If you have more than one policy with us, you’ll need to speak with our Customer Support team to make changes to your address.
Here’s how to change your vehicle details in the Zego Delivery app for pay-as-you-go (Flex) accounts
1. Open the Zego Delivery app.
2. Tap the ‘Cover’ option at the bottom of the screen.
3. Scroll to ‘Vehicle details’ on this page and tap ‘Update vehicle’.
4. Enter your new car registration number and tap ‘Continue’.
5. Tap ‘Update vehicle’ to enter your new vehicle details (e.g no. of seats, engine size and value). Please note, if the ‘Update vehicle’ button is grey then we have all the information we need and you can move on to the next step.
6. Review the information on the page to make sure it’s up to date and tap ‘Continue’.
7. Enter the amount of no claims discount (NCD) years you have and tap ‘Continue’.
8. Select either ‘I do’ or ‘Someone else’ when answering “Who owns the vehicle?”. Please note, if the vehicle belongs to someone else, you’ll need to provide your relationship to that person and tap ‘Continue’.
9. Enter the date the vehicle was purchased (DD/MM/YYYY) and tap ‘Continue’.
10. Review the updated information and tap ‘Continue’.
11. On the next page, you’ll see your new insurance price by the minute.
12. Once you’re happy, tap ‘Accept’ and your vehicle details will be successfully updated.
Watch our how-to video on how to update your vehicle details for a Flex policy in the Zego Delivery app.
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*These instructions are for customers who bought their policy through our app.
Here’s how to change your vehicle details in the Zego Delivery app for 30 Day & Annual Fixed Car policies paid upfront
1. Open the Zego Delivery app.
2. Tap the ‘Cover’ option at the bottom of the screen.
3. Select the policy you’d like to make changes to e.g. Car Delivery (SD&P and H&R FC)
4. Scroll to ‘Vehicle details’ on this page and tap ‘Update vehicle’.
5. Enter your new car registration number and tap ‘Continue’.
6. Tap ‘Update vehicle’ to enter any missing details (e.g. no. of seats, engine size and value).
7. Review the information on the page to make sure it’s up to date and tap ‘Continue’.
8. Enter the amount of no claims discount (NCD) years you have and tap ‘Continue’.
9. Select ‘I do’ or ‘Someone else’ when answering “Who owns the vehicle?”. Please note, if the vehicle belongs to someone else, you’ll need to provide your relationship to that person and tap ‘Continue’.
10. Choose an option for where you leave your vehicle overnight from the list on the screen e.g. a ‘Locked Building’ and tap ‘Continue’.
11. Enter the date the vehicle was purchased (DD/MM/YYYY) and tap ‘Continue’.
12. Enter how many total miles you expect to drive in a year and how many personal miles you expect to drive per year and tap ‘Continue’.
13. Review the updated information tap ‘Edit vehicle’ to make any additional changes and/or ‘Continue’ when you’re happy.
14. On the next page, you’ll see your original and new monthly or annual insurance price.
Please note: any reductions in premium price will be refunded onto the same card you made your most recent payment with. If there is a premium increase, you’ll be charged a one-off payment.
You’ll be charged using the same card you made your initial payment with, unless you change your default card before changing your vehicle details.
Once you’re happy, tap ‘Pay & Continue’ and your vehicle details will be successfully updated.
Watch our how-to video on how to update your vehicle details in the Zego Delivery app for Fixed Car policies.
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Here’s how to change your vehicle details in the Zego Delivery app for Annual policies paid in instalments
1. Open the Zego Delivery app.
2. Tap the ‘Cover’ option at the bottom of the screen.
3. Select the policy you’d like to make changes to e.g. Annual Fully Comprehensive SD&P + H&R
4. Scroll to ‘Vehicle details’ on this page and tap ‘Update vehicle’.
5. Enter your new car registration number and tap ‘Continue’.
6. Tap ‘Update vehicle’ to enter any missing details (e.g. no. of seats, engine size and value).
7. Review the information on the page to make sure it’s up to date and tap ‘Continue’.
8. Enter the amount of no claims discount (NCD) years you have and tap ‘Continue’.
9. Select ‘I do’ or ‘Someone else’ when answering “Who owns the vehicle?”. Please note, if the vehicle belongs to someone else, you’ll need to provide your relationship to that person and tap ‘Continue’.
10. Choose an option for where you leave your vehicle overnight from the list on the screen e.g. a ‘Locked Building’ and tap ‘Continue’.
11. Enter the date the vehicle was purchased (DD/MM/YYYY) and tap ‘Continue’.
12. Enter how many total miles you expect to drive in a year and how many personal miles you expect to drive per year and tap ‘Continue’.
13. Review the updated information tap ‘Edit vehicle’ to make any additional changes and/or ‘Check my new price’ when you’re happy.
14. On the next page, you’ll see your new annual insurance price. Depending on your new vehicle, you’ll be prompted with the following steps:
Payment increase: you’ll be shown your remaining balance to pay. This remaining balance will be deducted equally from your outstanding monthly insurance payment. Tap ‘Continue’ once you’re happy.
*If you’ve already settled your monthly payments and your premium has increased, you’ll need to make a one-off payment to cover your insurance for the remaining time of your policy agreement. When prompted you’ll need to accept the Zego terms of business tick box and tap ‘Pay & continue’ to proceed.
Payment decrease: you’ll be shown the amount we owe you. The remaining balance will be deducted from your outstanding balance. That means your new monthly payments will be adjusted. Tap ‘Refund & Continue’ once you’re happy.
*If you’ve already settled your monthly payments and your premium has decreased, we’ll refund you a one-off payment to the most recent card you made payment with.
No change: when there is no change or refund applicable, all you need to do is tap ‘Continue’.
Watch our how-to video on how to update your vehicle details in the Zego Delivery app for Fixed policies paid in instalments.
1. Open the Zego Delivery app.
2. Tap the ‘You’ option at the bottom of the screen.
3. Select ‘Personal details’ from the list on the screen.
4. Scroll to the bottom of the page and tap ‘Update personal details’.
5. Enter your new email address and/or phone number, then tap ‘Update’.
6. You’ll get an email from us to verify the details you’ve entered. Follow the instructions in this email to finish updating your personal details.
Watch our how-to video on how to update your personal details in the Zego Delivery app.
*If you have more than one policy with us, you’ll need to speak with our Customer Support team to make changes to your vehicle details.
- Open the Zego Delivery app.
- Tap the ‘Documents’ option at the bottom of the screen.
- Select ‘Letter of Enrolment’ from the list shown.
Find out more on how to find your letter of enrolment.
Check out our guide to managing your payments to learn more.
You can get this from your work provider by requesting an invoice from them which shows:
- The exact time and date you were overcharged, and
- Your work provider account details
You can find out more here.
First, make sure you have the latest version of the app installed.
1. Open the Zego Delivery app.
2. Tap the ‘Payments’ option at the bottom of the screen.
3. Tap on ‘Your cards’.
4. Add the long card number, expiry date and CVC of your new card and then tap ‘Add card’.
5. The new card will be listed under the cards on your account.
6. Make this new card your default by tapping the “···” on the right-hand side of the card.
7. Select ‘Make default’ from the pop-up.
8. Head back to the ‘Payment’ screen and top up your account to complete the process.
9. After you’ve topped up, you’ll see a green pop-up confirming your policy is now re-enabled.
Watch our short video on how to re-enable your Flex policy in the Zego Delivery app.
**If your account is still disabled, after following the steps above, you’ll need to speak with our Customer Support team as this may be due to a failed SD&P (Social, Domestic and Pleasure) insurance check.
Here’s how to cancel your Flex account in the Zego Delivery app
1. Open the Zego Delivery app.
2. Tap the ‘Cover’ option at the bottom of the screen.
3. Select the Flex policy you want to cancel.
4. Scroll to the bottom of the page and tap ‘Cancel your policy’.
5. Read the information carefully, select a reason for cancellation, then proceed by tapping ‘Yes’.
6. If you have an outstanding balance, and your Flex policy is still active, you’ll be asked to pay this before we can process your cancellation. If you still have money in your Flex account, your refund will be sent to the same card you made payment with.
7. Your cancellation will be completed after you confirm your refund or settle your outstanding balance.
Watch our how-to video on how to cancel your pay-as-you-go account in the Zego Delivery app.
*Please note: you’ll receive a full refund of the card payments made. This does not include any promotional credit or goodwill provided by us.
**If your Flex policy has been disabled and the balance is below £0, you’ll need to speak to our Customer Support team to cancel.
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Here’s how to cancel your 30 Day or Annual policy in the Zego Delivery app
These instructions are for customers who bought their policy through our app.
1. Open the Zego Delivery app.
2. Tap the ‘Cover’ option at the bottom of the screen.
3. Select the policy you want to cancel, for example, ‘Annual Combo (Third Party Only)’.
4. Scroll to the bottom of the page and tap ‘Cancel your policy’.
5. Select a reason for cancellation, then proceed by tapping ‘Continue’.
6. Read the information carefully, once you’re happy select ‘I understand’ and then tap ‘Continue’.
7. On the next page, you’ll be shown your ‘Cancellation quote’. Here you’ll see your original premium, premium paid to date, used premium and refund amount.
8. Your refund will be sent to the same card you made your insurance payment with. This does not include any promotional credit or goodwill provided by us.
9. Your cancellation will be completed after you confirm your refund and tap ‘Complete Cancellation’.
Please note, 30 Day customers that cancel their policy with us, won’t receive a refund. Annual customers who pay for their insurance in instalments (PCL), may be prompted to pay an outstanding balance.
Watch our how-to video on how to cancel your fixed policy in the Zego Delivery app.
Sense FAQs
So that Sense can work properly, you’ll need to turn on a few permissions. This guide shows you how.
The better you drive, the higher your score will be. And that means lower insurance costs for you.
Because we track your data over long periods, it won’t impact your score if you accidentally take a sharp corner or brake heavily every now and then.
Find out more about how we calculate your driver score.
1. Accelerate safely
Go easy on the pedal and accelerate at a gentle pace. It’s safer, it uses less fuel and it’s more comfortable for you, your passengers and those around you.
2. Corner carefully
Ease off the accelerator or gently tap the brake to reduce your speed as you approach a bend. It’ll make it easier to control your vehicle and reduce the risk of skidding or a collision.
3. Brake gently
When braking in normal traffic, use soft pressure to control your speed. Harsh braking can increase the chance of skidding or losing control of your vehicle, especially in bad weather. So only use the brakes for a hard stop in an emergency.
Read more tips for improving your driver score.
Simply sign up to a Sense policy, download the Sense app and start driving.
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Are you a Zego customer?
Log in to your account to view policy information and update details instantly including your phone number and email address.
We’ve introduced some new features in the Zego Delivery app
We’ve introduced some new features in the Zego Delivery app to help our customers make changes to their policies, without needing to contact us.
It’s now a lot easier to make changes to your home address, personal and contact details, and vehicle information.
Still not sure? Our team will be happy to help.
Chat with us online
If you need a hand, our live chat team is here to help. Simply log into your account and tap the chat button.
We're open for live chat
Monday to Sunday: 7am to 8pm
(Including Bank Holidays)
We're open for calls
Need to speak with someone about your Zego policy? Here are our Customer Support and Renewal team phone line opening times.
Monday to Friday: We're open for calls between 10am and 4pm. Our closing times vary depending on how busy our phone lines are, so please aim to contact us before 4pm to help us handle your query in time.
Weekends: Closed
Bank holidays: Closed
Need to make a claim?
You’ll find all our FAQs and guides about making claims on our Claims page.
Call us
Customer support enquiries:
020 3308 9800
Policy renewal enquiries:
020 3885 9342
Email us
Customer support enquiries:
[email protected]
General enquiries:
[email protected]
Media enquiries:
[email protected]
Claims enquiries:
[email protected]