How to cancel your Flex policy in the Zego Delivery app

Written by Zego

Published on

We’re introducing some new features in the Zego Delivery app to help our Flex customers make changes to their policies, without needing to contact our support team.

One of the questions we hear a lot is: How do I cancel my Flex policy in the Zego Delivery app?

Although we’ll be sad to see you go, you can now cancel your Zego Flex policy with just a few taps.

*This feature is only available for Zego Pay-As-You-Go (Flex) policies. If you have more than one policy with us, you’ll need to speak with our Customer Support team to make a cancellation.

Here’s how to cancel your Flex policy in the Zego Delivery app

First, make sure you have the latest version of the Zego Delivery app. You can check this through your phone’s App Store.

  1. Open the Zego Delivery app.
  2. Tap the ‘Cover’ option at the bottom of the screen.
  3. Select the policy you want to cancel, for example, ‘Car Delivery (H&R) only’.
  4. Scroll to the bottom of the page and tap ‘Cancel your policy’.
  5. Read the information carefully, select a reason for cancellation, then proceed by tapping ‘Yes’.
  6. If you have an outstanding balance, and your Flex policy is still active, you’ll be asked to pay this before we can process your cancellation.

    If you still have money in your Flex account, your refund will be sent to the same card you made payment with.

    (Please note: you’ll receive a full refund on the card on which payments have been made. This does not include any promotional credit or goodwill provided by us).
  7. Your cancellation will be completed after you confirm your refund or settle your outstanding balance.

And that’s it, easy! From there, you’ll be able to check the details of your cancelled policy. And, if you decide to take out a new policy with us in the future, you can do so at any time.

What happens if my card details have expired?

If your payment card is out-of-date, we'll ask you to add a new card before you cancel your policy. We'll use that card to process your refund or outstanding balance.

*If your Flex policy has been disabled and your balance is below £0, you’ll need to speak to our Customer Support team to cancel.

**You can't cancel your Zego Flex policy while you're still on shift, as you'll owe the outstanding balance of your cover for the period of that shift.

Looking for other ways to update your Flex policy using the app? Check out this blog on new features in the Zego Delivery app.