We’ve added some new features to the Zego Delivery app to help our customers make changes to their policies and vehicle details, without needing to contact us.
It’s now a lot easier to update your home address, personal and contact details, and vehicle information. No need for calls or Live Chat!
In this article, we’ll run you through a step-by-step guide of how to re-enable, cancel and update your Zego Delivery policy.
Before you get started, make sure you have the most up-to-date version of the Zego Delivery app on your phone. You can check this through your phone’s App Store.
How to change your vehicle details in the Zego Delivery app
- Open the Zego Delivery app.
- Tap the ‘Cover’ option at the bottom of the screen.
- Scroll to ‘Vehicle details’ on this page and tap ‘Update vehicle’.
- Enter your new car registration number and tap ‘Continue’.
- Tap ‘Update vehicle’ to enter your new vehicle details (e.g number of seats, engine size and value). Please note, if the ‘Update vehicle’ button is grey then we have all the information we need and you can move on to the next step.
- Review the information on the page to make sure it’s up to date, then tap ‘Continue’.
- Enter the amount of no claims discount (NCD) years you have and tap ‘Continue’.
- Select either ‘I do’ or ‘Someone else’ when answering 'Who owns the vehicle?'. Please note, if the vehicle belongs to someone else, you’ll need to provide your relationship to that person and tap ‘Continue’.
- Enter the date the vehicle was purchased (DD/MM/YYYY) and tap ‘Continue’.
- Review the updated information and tap ‘Continue’.
- On the next page, you’ll see your new insurance price by the minute.
- Once you’re happy, tap ‘Accept’ and your vehicle details will be successfully updated.
*This feature is now available for all pay-as-you-go (Flex) customers. If you have more than one policy with us, you’ll need to speak with our Customer Support team to make changes to your vehicle.
How to change your address in the Zego Delivery app
- Open the Zego Delivery app.
- Tap the ‘Cover’ option at the bottom of the screen and select your Pay-As-You-Go policy.
- Scroll to ‘Address details’ on this page and tap ‘Update address’.
- Enter your postcode and select your address (you can use your postcode to automatically find your address, or enter it manually).
- Once you’ve entered your new address details, tap ‘Continue’.
- On the next page, you’ll see your new insurance price by the minute.
- Once you’re happy, tap ‘Continue’ and your address will be successfully updated.
*This feature is now available for all pay-as-you-go (Flex) customers. If you have more than one policy with us, you’ll need to speak with our Customer Support team to make changes to your address.
How to change your personal details in the Zego Delivery app
- Open the Zego Delivery app.
- Tap the ‘You’ option at the bottom of the screen.
- Select ‘Personal details’ from the list on the screen.
- Scroll to the bottom of the page and tap ‘Update personal details’.
- Enter your new email address and/or phone number, then tap ‘Update’.
- You’ll get an email from us to verify the details you’ve entered. Follow the instructions in this email to finish updating your personal details.
*If you have more than one policy with us, you’ll need to speak with our Customer Support team to change your details.
How to cancel your Flex policy in the Zego Delivery app
- Open the Zego Delivery app.
- Tap the ‘Cover’ option at the bottom of the screen.
- Select the policy you want to cancel, for example, ‘Car Delivery (H&R) only’.
- Scroll to the bottom of the page and tap ‘Cancel your policy’.
- Read the information carefully, select a reason for cancellation, then proceed by tapping ‘Yes’.
- If you have an outstanding balance, and your Flex policy is still active, you’ll be asked to pay this before we can process your cancellationIf you still have money in your Flex account, your refund will be sent to the same card you made payment with.
(Please note: you’ll receive a full refund of the card payments made. This does not include any promotional credit or goodwill provided by us).
7. Your cancellation will be completed after you confirm your refund or settle your outstanding balance.
*If your Flex policy has been disabled and your balance is below £0, you’ll need to speak to our Customer Support team to cancel.
**You cannot cancel your Zego Flex policy while you're still on shift, as you will owe the outstanding balance of your cover for the period of that shift.
How to re-enable your Flex policy in the Zego Delivery app
- Open the Zego Delivery app.
- Tap the ‘Payments’ option at the bottom of the screen.
- Tap on ‘Your cards’.
- Add the long card number, expiry date and CVC of your new card and then tap ‘Add card’.
- The new card will be listed under the cards on your account.
- Make this new card your default by tapping the “···” on the right-hand side of the card.
- Select ‘Make default’ from the pop-up.
- Head back to the ‘Payment’ screen and top up your account to complete the process.
- After you’ve topped up, you’ll see a green pop-up confirming your policy is now re-enabled.
If your account is still disabled after following the steps above, you’ll need to speak with our Customer Support team as this may be due to a failed SD&P (Social, Domestic and Pleasure) insurance check.
How to get your Letter of Enrolment in the Zego Delivery app
Your Letter of Enrolment is the document you give to your work provider as proof of insurance. And it's really easy to find in the app.
- Open the Zego Delivery app.
- Tap the ‘Documents’ option at the bottom of the screen.
- Select ‘Letter of Enrolment’ from the list shown.
If you change any of your policy details, those same changes will show in your Letter of Enrolment when you open it from the app. So you don't need to contact us to get an up-to-date version.