Hello. How can we help?

We're always happy to help at Zego. So whether you have a question about our insurance, you need help with your account, or you simply have a suggestion, please let us know. Our friendly team is here to help.

Find answers quickly

Taxi/Private Hire insurance

Delivery insurance

Claims information

Payments & charges


Common questions


General Enquiries

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[email protected]

Media Enquiries

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[email protected]

Phone support

We are currently experiencing a high volume of calls and wait times to speak with our team may be much longer than usual.

Opening hours

Monday - Friday

08:00 - 20:00

Saturday - Sunday

09:00 - 19:00

Customer Service Enquiries

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020 3308 9800

Sales Enquiries

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020 3053 9815

What if I have a complaint?

We take all feedback very seriously. In the case of a complaint you can contact our customer service department at [email protected]. Alternatively you can contact the customer service team on 020 3308 9800 if you prefer to discuss your complaint.

Additionally, if you had a complaint with Zego prior to September 2020 that you don’t think we’ve resolved and did not receive a written response to please contact us on the above phone number or email.

We've provided a summary of our complaints data for 2020. To see how we've done, simply click on the following link