How to re-enable your Flex account in the Zego Delivery app

Written by Zego

Published on

We’re introducing some new features in the Zego Delivery app to help our Flex customers make changes to their accounts, without needing to contact our Customer Support team.

One of the questions we hear a lot is: Can I re-enable my Zego Delivery account in the app?

Yes, you can. It’s now a lot easier than you might think. And you no longer have to call us to make those updates!

*This feature is only available for all pay-as-you-go (Flex) customers. If you have a 30-day or Annual delivery policy with us, you’ll need to speak with our Customer Support team to re-enable your policy.

Here’s how to re-enable your account in the Zego Delivery app.

First, make sure you have the latest version of the app installed.

  1. Open the Zego Delivery app.
  2. Tap the ‘Payments’ option at the bottom of the screen.
  3. Tap on ‘Your cards’.
  4. Add the long card number, expiry date and CVC of your new card and then tap ‘Add card’.
  5. The new card will be listed under the cards on your account.
  6. Make this new card your default by tapping the “···” on the right-hand side of the card.
  7. Select ‘Make default’ from the pop-up.
  8. Head back to the ‘Payment’ screen and top up your account to complete the process.
  9. After you’ve topped up, you’ll see a green pop-up confirming your account is now re-enabled.

What if my account is still disabled after following the steps above?

If your account is still disabled, it may mean your Social, Domestic and Pleasure (SD&P) cover has expired.

If your SD&P cover has expired, you'll need to do one of the following:

  • Set up a new 30 Day SD&P policy with Zego, or;
  • Email [email protected] with a copy of your certificate of SD&P insurance from another insurer with your full name, vehicle registration number, and policy expiration date.

Our pay-as-you-go Delivery insurance only works if you have an SD&P policy in place. This type of insurance cover means that your vehicle remains insured whilst you aren't working a shift. Without an active SD&P policy, we can't provide you with pay-as-you-go cover.

What if my account is still disabled and my Social, Domestic and Pleasure (SD&P) cover hasn't expired?

If your SD&P policy is valid and your account is still disabled, this may mean your pay-as-you-go account balance is below £10. Reactivate your cover by topping up your account balance and following the steps above.

To help prevent your balance from dropping below £10, turn on Auto top-up from the 'Payment' screen in the app.

With Auto top-up switched on, your account balance will automatically be topped up from your saved bank card whenever it drops below £10.

Looking for other ways to update your pay-as-you-go insurance using the app? Check out this blog on new features in the Zego Delivery app.