Office Hybrid in HALIFAX: An interview with Amy Waters, Claims Team Leader

Written by Amy Waters

Published on

I’m Amy, Team Leader for our Claims Team and I joined Zego in October 2022.

Since I joined the business last year, I’ve helped build our first in-house Claims Team, and now lead a team of 21 talented Zegons!

In this edition of Office Hybrid, I’ll talk to you about the importance of having a sense of connection and belonging, and share my experiences of our new Halifax office.

Amy Waters, Claims Team Leader

What do you enjoy the most about Zego Hybrid?

The flexibility! As a working mum, I love being able to collect the kids from school on my lunch break. And during the school holidays, I don’t have to use much of my annual leave, which means I get to spend more quality time with my family on my weeks off.

On the flip side, the time I spend in the office is invaluable. I’m able to connect with my team face-to-face, and really support each person individually.

How often do you visit the Halifax office?

Usually 3 or 4 days a week.

What’s the added value you get from visiting the office on a regular basis?

Being able to spend quality time with my team, completing one-to-ones, answering referrals, and completing upskill training.

How do you keep a balance between remote work and visiting the office to maintain that sense of connection and belonging in a hybrid environment?

Working remotely is great if I need an admin day to get things done. And, while I’m still there for my team, if they need me, I can get through more paperwork when I’m at home.

However, being in the office gives me a strong sense of belonging and allows me to forge real connections with my team. We also have lots of fun together, which you don’t always get when working remotely.

Why is connection and belonging important to you?

We spend a lot of time at work, and having a connection with the people you work with can make a world of difference.

What’s the coolest non-work-related moment you have had with a colleague at the office?

Making new parent friends so that my children have extra playdates. And being able to call on each other if we need help with things like childcare.