Our Research into UK Taxi Drivers (2023)
Written by Zego
Recently, we conducted some research into UK taxi drivers where we asked them a series of questions about their day-to-day experiences being cabbies and the common reasons people use their services. Here’s what we found.
The average taxi driver will pick up 5,750 passengers a year, and listen to 13,250 songs on the radio – as they tot up an annual 46,500 miles driving customers around, our research found.
Over a third of cabbies (35%) say they love their job, with 37% considering it “very rewarding” – while just 2% claim they actively dislike the role.
When asked about some of the highlights of the role, UK taxi drivers included meeting new people (63%), flexible working hours (24%), and not having to stare at a screen all day (22%).
We also looked into how far and wide they ventured and found, on average, they have visited 17 different cities during the course of their work, and guzzle around five cups of tea a day – adding up to 1,170 cups over a year!
On the flip side, the UK’s taxi driver community also have to deal with aggressive customers 21 times a year on average – which equates to nearly once every fortnight. Worryingly, more than half (52%) have had customers try and do a runner to avoid paying their fare, while 56% have had encounters with people being drunk and disorderly in their car.
Our CEO Sten Saar, said: “Taxi drivers are, in many ways, the backbone of Britain.
“It has been reported that the first “Hackney Carriage” for hire was in London as far back as 1605, and ever since then cabbies have been providing an essential service on our roads.
“Taxi drivers of course need driving skills, but they also need a lot of patience and to be good with people, too. It’s fascinating to see just how many people they talk to each year.”
Despite many people using taxis primarily to get home after a night out, more drivers work during the day than the evening (34% vs 14%). Over half (52%) try to do a bit of both, as 54% consider driving to new destinations one of the things they enjoy most about their job.
Cabbies also report taking on airport trips 18 times each month – 216 over the course of a year, according to the OnePoll.com figures.
Sten Saar, for Zego, added: “Being a taxi driver is a job unlike any other.
“It’s not just about driving, it’s about being a part of your town or city, and about being a part of the community.
“We’d like to raise a toast to the cabbies of the UK, and thank them for all their hard work and dedication.”