We’re introducing new fees for inactive pay-as-you-go accounts

Written by Zego

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As a pay-as-you-go Flex customer, if you stop working, you want any money that’s left in your Zego account returned to you.

That’s why we’re making changes to how we manage accounts that are left inactive in the Zego Delivery app.

What’s changing?

From 1st October 2023, we will disable your pay-as-you-go account if you haven't worked a shift within the first 60 days of opening the account. We will refund any funds left in the account, less an administration fee of £10 or €10 (depending on whether you are a UK or EU customer).

If you have previously carried out a shift, but you haven't worked a shift for a continuous period of 90 days, we will refund any funds left in the account, less an administration fee of £5 or €5 (depending on whether you are a UK or EU customer).

Why are we making these changes?

Right now, there are thousands of inactive accounts in our system. That’s thousands of delivery drivers and riders who have money left sitting in their Zego accounts.

We want to see that money returned to them. So, we’ve made changes to allow us to disable those accounts and refund any money that’s left over.

To help us cover some of the costs involved with managing and administering this process, we’ve introduced the small fees mentioned above.

But, you’ll only have to pay those fees if your account is left inactive for a period of time. We’ve made loads of changes in the Delivery app to allow you to update or cancel your Zego account yourself, without having to contact us or wait in line.

It’s all part of our mission to save you time and money.

What happens if we disable your account?

If your account is left inactive for 60 days or more, we’ll send you an email to confirm that we’ve disabled it. The £5 or £10 fee will be deducted from any funds left in your account. All of the remaining money will be refunded to your original payment card.

What’s the best way to update or cancel your Zego account?

It’s really easy to manage your account yourself using the Zego Delivery app. Check out our quick how-to video guides to learn how.