Mercedes-Benz Vito review (2024)

Written by Steve Cook

Published on

If you’re searching for a comfortable, reliable, mid-size work van, the Mercedes-Benz Vito presents an attractive option.

In this article, we'll take a closer look at how the Vito stacks up against some of its key rivals, including the Volkswagen Transporter, Renault Trafic, Citroen Berlingo and Ford Transit Custom.

Let's dive right in.

Mercedes Vito Van

Image taken from Mercedes Vito product page

At a glance — pros and cons


  • Comfortable ride and refined driving experience
  • High-quality interior with updated infotainment
  • Available in panel van and crew cab configurations
  • Electric eVito variant offers an eco-friendly option


  • Expensive compared to some rivals
  • Lack of a high-roof option
  • Some advanced safety features can be oversensitive

Quick verdict

The Mercedes-Benz Vito is a reliable and versatile medium-size van that combines comfort, practicality, and the prestige of the Mercedes-Benz brand. Despite not being the newest design on the market, the Vito continues to impress with its refined driving experience and high-quality interior.

Offering a choice of body styles, wheelbases and powertrains, including an all-electric eVito variant, the Vito caters to diverse business needs. The van's competitive cargo volumes and payload capacities make it a practical choice for many industries.

Inside, the Vito's well-built cabin features durable materials and an updated infotainment system, providing a comfortable environment for drivers. On the road, the Vito delivers a smooth ride and confident handling, with its range of diesel engines providing powerful performance, even when hauling heavy cargo.

However, the Vito's premium price point and lack of a high-roof option may be drawbacks for some buyers. Additionally, some of the advanced safety features can be overly sensitive at times.

Overall, the Mercedes-Benz Vito is a solid choice for businesses seeking a dependable, comfortable, and versatile mid-size van with the added appeal of the Mercedes-Benz brand.

Driving experience

The Mercedes-Benz Vito delivers a refined and comfortable driving experience that sets it apart in the mid-size van segment. The rear-wheel-drive layout provides a composed and balanced feel on the road, with good traction even on slippery surfaces.

The 2.0-litre four-cylinder diesel engines offer ample power and torque for hauling heavy loads. The base 114 CDI produces 136 hp and 243 lb-ft, while the range-topping 119 CDI generates 190 hp and 324 lb-ft. All engines are responsive and don't require much effort under load.

The 9G-TRONIC 9-speed automatic, available on higher trims, shifts smoothly and imperceptibly. Lifted from Mercedes-Benz passenger cars, it's one of the best auto boxes in the van market. The eVito's electric powertrain provides instant torque for brisk acceleration, and is incredibly quiet at low speeds.

Steering is well-weighted, if a bit numb compared to the best-driving vans. The firm suspension ably absorbs bumps and maintains composure in corners. The foot-operated parking brake takes some getting used to, especially with the manual transmission.

Interior and technology

Inside, the Vito showcases Mercedes-Benz's commitment to quality and functionality. While not as plush as the V-Class, the cabin is well-constructed with durable, hard-wearing materials.

The updated infotainment system features a 7-inch touchscreen with Apple CarPlay and Android Auto compatibility. Bluetooth and DAB radio come as standard. Two USB-A ports are conveniently located for device charging. It’s worth noting the lack of built-in phone and laptop holders, however these can easily be purchased and installed separately if needed.

Storage options are plentiful for small items, though the narrow door pockets and absence of an overhead shelf limit space for larger objects. The firm, supportive seats offer ample adjustment, including height adjustment for the driver. In fact, the Vito's driving position is more car-like than some rivals.

In the crew van, the fixed rear bench seat doesn't offer the versatility of folding or removable seats found in some competitors. Road noise is more noticeable without a bulkhead separating the cabin from the cargo area, but it's not overly intrusive. The top-spec Premium Night Edition adds luxury touches like leatherette upholstery and heated front seats.


The Vito's versatile configurations and competitive cargo capacity make it a practical choice for a variety of businesses. Two wheelbase options and three body lengths provide flexibility, with load volumes ranging from 6.0 to 6.6 cubic metres in the panel van.

The lack of a high-roof option may be a drawback for some, but the Vito's load space is well-designed with a flat floor and robust tie-down points. A choice of rear doors – either a liftgate or 180-degree barn doors – enhances accessibility. Optional windows for the side doors and bulkhead can help to improve visibility, too.

In the crew van, cargo volumes range from 3.6 to 4.1 cubic metres. The fixed rear bench limits versatility compared to some rivals, as it doesn't fold or tumble forward. Removing the seats entirely creates more space but can be a cumbersome process.

Payload capacities are competitive, ranging from 873 to 930 kg in the panel van and 781 to 809 kg in the crew van. The eVito's payload is slightly lower at 882 kg, and its range will be impacted when fully laden.

Overall, the Vito's practicality is on par with the best in the mid-size van segment. While it may not break new ground, it covers the basics well and offers configurations to suit a range of needs.

Running costs

The Mercedes-Benz Vito has a higher initial purchase price compared to some of its competitors in the mid-size van market. Panel van prices begin at around £30,000 (excluding VAT) and can surpass £45,000 for a top-spec crew van. The all-electric eVito is even pricier, with a starting price of nearly £48,000 due to its advanced electric drivetrain technology.

Despite the higher upfront costs, the Vito's running expenses are competitive. The diesel models, especially the 114 CDI with a manual transmission, can achieve up to 38.7 mpg (combined). The eVito, with its electric powertrain, boasts a range of 162 miles on a single charge, making it a compelling choice for businesses aiming to reduce their carbon footprint and fuel costs.

Service intervals for the Vito are relatively long, extending up to 25,000 miles or two years, which can help minimise maintenance expenses. Moreover, Mercedes-Benz provides competitive warranty packages and service plans to assist businesses in managing their costs more efficiently.


Van insurance costs for the Mercedes-Benz Vito are typically higher than some of its rivals due to its premium pricing and potentially higher repair costs. The Vito is categorised in van insurance groups ranging from 21E to 33E, reflecting its position as a more expensive vehicle to insure. That said, the Vito's advanced safety features and robust build quality may help to lower van insurance premiums in some cases.

Factors like your age, driving history, and the intended use of the vehicle can also impact your van insurance costs. When it comes to van insurance for businesses, it's essential to work with insurance providers to find the most suitable coverage for your specific needs. And always shop around to find the most competitive quote based on your circumstances.

Overall, while the Mercedes-Benz Vito may have higher van insurance costs compared to some of its competitors, its advanced safety features, reliable build quality, and reputation for dependability can help justify the expense for many businesses.

By carefully considering their options and working with their insurance providers, businesses can find the right balance between comprehensive coverage and affordable van insurance premiums for their Mercedes-Benz Vito.

Final verdict

The Mercedes-Benz Vito is a solid choice in the competitive mid-size van market. While it may not be the freshest design, it still impresses with its comfortable ride, high-quality interior, and versatile configurations. The prestige of the Mercedes-Benz badge is backed up by a refined driving experience and advanced technology features.

Businesses prioritising comfort, quality and efficiency will find much to like in the Vito. The eVito electric model is a compelling choice for eco-conscious fleets. However, the Vito's premium price and lack of a high-roof option may deter some buyers.

Overall, the Vito is a dependable workhorse that delivers on the Mercedes-Benz promise of comfort, refinement and prestige. While it may not be the most exciting van on the market, it's a solid choice for businesses seeking a reliable and capable mid-size van, with just a touch of added luxury.

Frequently asked questions

Is the Mercedes-Benz Vito reliable?

The Vito has a solid reputation for reliability, backed by Mercedes-Benz's engineering expertise. With proper maintenance, it can give you many years of dependable service.

What’s the difference between the Vito and V-Class?

The Vito is a mid-size commercial van, while the V-Class is a luxury passenger van based on the same platform. The V-Class features a more car-like interior and seating for up to eight passengers.

How far can the eVito travel on a single charge?

The eVito has an official range of 162 miles (WLTP) on a full charge. Actual range will vary based on driving conditions and payload.

What are the main rivals to the Mercedes-Benz Vito?

The Vito competes with other mid-size vans such as the Ford Transit Custom, Volkswagen Transporter, Vauxhall Vivaro, Renault Trafic, Citroën Dispatch and Peugeot Expert.

Mercedes-Benz Vito vs Volkswagen Transporter

The Vito offers a more car-like driving experience and a higher-quality interior, while the Volkswagen Transporter boasts better visibility and a more spacious cab layout. The Transporter also has a slight edge in payload capacity and load space versatility.

Mercedes-Benz Vito vs Renault Trafic

Compared to the Renault Trafic, the Vito delivers a more refined and comfortable ride, with superior build quality. However, the Trafic offers more competitive pricing and lower running costs, making it an attractive choice for budget-conscious businesses.

Mercedes-Benz Vito vs Citroën Berlingo

The Vito and Berlingo cater to different segments, with the Vito positioned as a more premium mid-sized van and the Berlingo as a compact, cost-effective option. The Vito's superior comfort, technology, and payload capacity make it better suited for longer journeys and heavier loads, while the Citroën Berlingo excels in urban environments and last-mile deliveries.

Mercedes-Benz Vito vs Ford Transit Custom

The Vito and Transit Custom are closely matched, with both offering a balance of comfort, practicality and performance. The Vito has a slight edge in terms of interior quality and ride refinement, while the Ford Transit offers more competitive pricing and a wider range of configurations.