Privacy Policy

Your privacy and security is important to us.

Our Approach to Privacy

The privacy and security of your personal information is very important to us. We want to assure you that your information will be properly managed and protected whilst in our hands. We will never sell your personal information to third parties.

This Privacy Policy explains how we collect and use your personal information when you visit our Websites and covers our use of your personal information in connection with the Websites and other electronic media. The Website and the App are for United Kingdom residents only and comply with UK and EU legislation and regulation.

Information you provide to Zego

We collect the information that you provide to us via the Website when you register for and use Zego.

This information may include:

Information collected from third parties

We use information from public sources such as the electoral roll, from credit agencies and from other third parties. This information may be used in various ways, such as to assess your application for insurance, to verify your identity, carry out anti-fraud checks, provide you with premium and payment options or to provide you with tailored offers.

We may also collect information from Approved Platforms (as defined in our Terms of Use) in relation to your use of our services.

We will always be transparent with you about how we use this information including providing further information in our fair processing notices and obtaining your consent where necessary.

Information we collect through Cookies and similar technologies

We collect information through "Cookies" and other similar technologies (e.g. pixel tags or links), to remember you when you visit the Websites so we can improve your online experience to suit your needs. These help us understand how you and others use our Websites, use our services and respond to our advertising, so we can tailor direct marketing and enhance our overall service offering.

We may also use your information in anonymised form (so that you cannot be identified) to analyse how people use our Websites, view our services and respond to our advertising. When you receive direct marketing from us via email, we may use also use technology e.g. pixel tags or links to determine your use of and interest in our direct marketing.

To find out more about Cookies and related technologies please read our separate Cookie Policy.

Other information we collect

When you visit one of our Websites, we automatically record your computer’s IP address. This information is retained and used to note your interest in our Websites.

How we use and share your information within Zego

We may share and aggregate information about you and depending on your preferences, we may use this information to help us identify products and services that may be of interest to you. This enables us to tailor and package our services, determine pricing and offer you available discounts.

If you purchase a product through us or service from us, your personal information will be used for the purposes of administration (including underwriting, determining premiums, managing claims and offering renewals). We will provide you with further information in our fair processing notices at the time of purchase.

Information about you or your use of our services, the Website and mobile applications may also be used for research and statistical purposes, for example, to analyse and predict individuals' or groups of people’s behaviour, preferences and interests.

We may, as a matter of law, and without requiring notice or consent, use your information for crime and fraud prevention, systems administration within Zego and to monitor and/or enforce Zego's compliance with any regulatory rules and codes.

How we share your information outside of Zego

If you purchase a product through us or use our service, your personal information will be shared with our associated companies, introducers, intermediaries, reinsurers and your broker or agent for the purposes of administration (as detailed above) and in addition you agree that we may share your personal data with:

We may, as a matter of law and without requiring notice or consent, share your personal information with regulatory, fraud prevention and law enforcement bodies.

Your information may be disclosed when we believe in good faith that the disclosure is:

We may disclose your information to third party suppliers or service providers to conduct our business, for example, to help us manage and store data, provide data analytics, etc.

In addition, unless you opt out of receiving direct marketing, we may share your information with third parties who help us conduct market research and run our marketing campaigns.

Personal information of others

If you give us information about another person (for example a family member or a client), it is your responsibility to ensure and confirm that:

Data transfer and consent

The purposes and processing associated with any data transfer will comply with all applicable data protection regulations, including the UK Data Protection Act, and with our obligation to adequately protect and secure your personal information. We will ensure that every data controller or processor to whom we pass your information agrees to treat your information with the same level of protection as required by the Data Protection regulations in the UK and EU.

By providing your personal information to Zego you consent to the transfer of your information as described above.


We are committed to protecting the confidentiality and security of the information that you provide to us and we put in place appropriate technical, physical and organisational security measures to protect against any unauthorised access or damage to, or disclosure or loss of, your information.

You should also be aware that communications over the internet, such as e-mails, are not secure unless they have been encrypted. The Website may contain links to other Zego and other third party websites. These other websites will be subject to their own privacy policies which may differ from this Privacy Policy. You should carefully read the privacy policies of these websites before submitting any personal information.

Managing your marketing preferences

We may:

We want you to have control over how we use your information to make offers and how we communicate these to you.

We will always give you the opportunity to ‘opt out’ of direct marketing when you complete a registration with us or receive any email, text or other direct marketing communication.

You can change your marketing preferences to 'opt out' at any other time by contacting us at [email protected] or +44 (0)20 3308 9800.

We will not use sensitive personal details (such as information relating to your health record or any criminal issues) in order to provide you with marketing, discounts or pricing unless you have given your explicit consent to allow us to use this information for these purposes.

Update your information or change your marketing preferences

Please let us know if your information changes as it is important that the information we hold about you is accurate and up to date.

You can ask us to update or correct your personal information or opt out of Zego’s use of your information for marketing purposes by contacting us using any of the following methods:

Data subject access request

You have the right to request a copy of all the personal information we hold about you in a Subject Access Request. To do this, simply write to us at the address above enclosing a cheque for £10.00 payable to Extracover Limited to cover our administrative costs in dealing with your request. We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.

Changes to this Privacy Policy

We may amend this Privacy Policy from time to time for example, to keep it up to date or to comply with legal requirements.