SENSE TELEMATICS FOR VAN INSURANCE

The Sense app is available for everyone to download (and it’s totally free). Right now, only the primary drivers of a Zego personal car, private hire or van insurance for business use or personal use policy can use Sense.

Only once you’ve taken out a Sense policy.
We’ll prompt you to download the app via email, or you can download it directly from the Apple or Google Play app stores on your phone - just search for ‘Zego Sense’.
Once you’ve downloaded the app, open it up and enter your email address to request a login link. That’ll log you into the app, and we’ll automatically link it to your Zego policy.

Your Sense driver rating is calculated using five key factors:

• Acceleration – Smooth acceleration is a sign of control. Rapid or harsh acceleration can reduce your driver rating and make driving less safe.
• Braking – Gentle, planned braking helps you stay in control. Sudden braking suggests poor anticipation or late reactions, and that can impact your driver rating.
• Cornering – Taking corners steadily helps maintain grip and control. Sharp or fast cornering increases the risk of skidding or losing control, which is reflected in your driver rating.
• Speeding – Staying within speed limits shows good judgement and awareness. Driving at safe speeds, especially in lower-limit areas, helps keep your driver rating high.
• Rest – Driving while rested is essential. Tired drivers are slower to react, so regular breaks and good rest habits play a key part in keeping your driver rating up.

These five factors work together to give you a clear view of how safely you're driving, and where you could improve.
To generate your initial driver rating, you’ll need to complete at least five trips and cover a minimum of 65 miles. This only needs to be done once, when you first start using Sense.
If your driving improves, your premium can too; on 30-day policies, your price could change each month, and on annual policies, it’ll update at renewal.
Want to learn more and improve your driver rating? Check out our Safe Driving Behaviours Coaching Guide for simple, actionable tips.

Sense is designed to reward better driving. Whether you're on an annual or 30-day policy, earn an Excellent driver rating, and you could get a discount off your renewal price.
We'll let you know how much you've saved in your renewal email.
Please note: your Sense saving is based on the renewal price without the discount. It doesn’t compare against your current or previous policy.

We already use advanced tech to assess your driving, and we’re able to tell when you’re driving versus being a passenger.
But if you weren’t behind the wheel, you can tell the app whether you were the driver or a passenger for each trip. This extra detail helps us keep your trips organised.

The Sense app uses your phone’s motion and location sensors to understand how you drive. It tracks things like harsh braking, quick acceleration and sharp cornering. This data is then used to calculate your driver rating.
We take data privacy seriously. Your information is kept secure and is only ever used to build your driver rating – nothing else.
If we can’t access your driving data, or if your app permissions aren’t set up correctly, it could affect your premium. In some cases, it may even result in your policy being cancelled.
If you need any help setting permissions in the app, check out our step-by-step guide here.

No. We know you need your phone for work, so we’ve designed the Sense app to work in the background and use less of your phone’s battery power.

The Sense app activates automatically whenever it detects that you’re travelling in a vehicle.
So you might see a message saying it’s working in the background, even if you’re on a train or riding in someone else’s car.
Don’t worry, though. If you weren’t the one driving, we’ll remove trips we believe weren’t yours.

No, your phone needs to have certain sensors (like an accelerometer, compass and gyroscope) for us to measure your driving and give you a score. You can check this list to see if your phone is compatible with Sense.

Not at all. Sense is an app that you install on your smartphone.

Simply sign up to a Sense policy, download the Sense app and start driving.